Reverse Lookup – User Submitted Questions

This page contains an archive of user-submitted questions regarding Reverse Lookup. 

The original archive was at http://esmobile.tumblr.com

Is there a Windows version of Reverse Lookup available?

At this time, there is not. However, we are exploring the idea of creating a web version that can be used on any device. Please keep an eye out here or on Google+ for more info when we can share it.

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can this reverse lookup a VOIP phone?

For VOIP numbers it can be hit or miss as they can easily be spoofed and sometimes change with each call made.

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WHERE CAN I FIND THE CLIPBOARD IN REVERSE LOOKUP

Hi, after you lookup a number, on the results screen, press the button labeled “Copy data to clipboard”. After this, you can long press on any text input in Android and a “Paste” button will appear. 

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How do I get the app to work after firmware update on Samsung s2?

You shouldn’t have to do anything special, but sometimes firmware updates can screw with permissions. If you are getting crashes you may want to try uninstalling and reinstalling the app. If that doesn’t help please get our email address from the app listing and shoot us a message so we can help you further. Thanks!

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970-692-3850 is this cell phone linked to an adress?

Sorry, as mentioned in the app description there is no public data available for cell phone numbers, so we don’t know.

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Feature request for Reverse Lookup: Be able to file a complaint to the Do-Not-Call registry with the single press of a button.

Thank you for your feedback. We’ll look into this and see if it’s possible for us to provide a way to do this in a future version.

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I too am looking for mobile/web access. As the other poster noted please look at number guru on iphone (it doesnt work anymore, they don’t update their database and their results suck) used to like how guru made a spam contact to block spammers. If you made an iphone app I would gladly pay for it and highly recommend it. I love your android app and the accurate results. If no to iphone app please at least consider a mobile website version for web access to your database.

Thanks for checking out the app. Unfortunately there will never be an iOS version of it. We’re simply not interested in diving into the games that Apple plays with it’s developers.  A web version is definitely a possibility, but it would take some time if we decide to go ahead with that. 

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Do you have a version for iphone

Sorry, no.

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what do i do if unblocking doesn’t work

To unblock a number, go into your contacts, scroll all the way down, and any contacts you’ve blocked with the app are listed as zzBlocked_.. ..delete the one you want to unblock. If that doesn’t work, it means that you have another copy of the contact blocked independent of Reverse Lookup. Also, press your phones […]

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for number 706-323-6733 you have the wrong address. The address is 4802 Cargo Ct columbus ga 31907

Sorry for the inconvenience. You will need to contact the numbers local telephone company to update the information.. any information we have comes from their directory.

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Where can I find out what the different color telephones mean

The blue arrow is incoming (pointing towards the phone) The green arrow is outgoing (pointing away from the phone) The red arrow is missed

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With the latest update of Reverse Lookup, I can’t seem to find out how to enter a manual number. Even if I configure it for manual entry as default, all I get is my call log. The menu button only offers an upsell to PLUS, a preferences page, and a Help/About page. How do I enter a manual number

If you are on Android 4.0 and up, you can access manual entry mode by pressing the handset icon in the Action Bar of the main screen. As a general Android tip, you can long press icons in any app’s actionbar, and instead of activating that button, you will see the icons text label.

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My home phone number came up with my deceased Mother’s name. She has never been associated with this phone number. How does that happen. Thanks, Bill

Hi Bill,  It’s hard to say how it happened in any specific situation, but somehow your local phone company associated the name and number at some point(and the association is still published somewhere). For more specific information about it you should contact your phone company to find out how they made that association. Even though […]

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The sending a blocked number to voice mail stopped working when I updated my Motorola RAZR MAXX to ICS. Are you working on a fix? Everything seems to be setup correctly. I even tried deleting the number from my contacts, and re adding it. It still rings my phone like any other number.

In a recent update, we switched the blocking method from a deprecated method to the current, correct method. Unfortunately, it seems that the “correct” way is less dependable than the deprecated way. In the next version of the app(estimated release by Monday 7/9), we will include a preference that will allow you to fall back […]

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Can you make a mobile web version for those of us on iPhone? I love your app on my android but need some way to do quick lookups on my iPhone. There are no apps on iPhone or web based that return such great results as your reverse lookup app. Again I understand and don’t care that you cant acces the call log (unless jail broken) on iPhone, but of you look at what number guru used to be (it now sucks) you can give iPhone users a great alternative to do quick lookup. Thanks!

Sorry, we’re solely focused on Android at the moment.

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It alway crashes now dont know

Can you send me an email with more details? Please tell me what you did that caused the crash and what type of phone you have. Also please enable to data collection option in preferences so I can see any crashes that occur. send this info to esmobile AT es-designs.net Thanks! 

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Unlisted, 8002164183 will not block

Please make sure you have the latest version, and enable “Send error data” in the preferences so we can receive information about the problem. If you are using an HTC phone, this is a known issue and we’re working to fix it ASAP. Thanks for your patience and sorry for the inconvenience.

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Why is reverse lookup telling me “an error occurred with this number, cannot send straight to voicemail”.

Hi, sorry for the inconvenience. This is a known issue that we’re working on. If you could please shoot us an email with your phone model and android version it would help us investigate the situation. Thanks!

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Any plans for an iPhone app?

Sorry, at this time we are focusing purely on Android software

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a bogota columbia called my cell treis to call it back have the number on my caller id how do i find out who it was to call back

I’m not sure what you’re asking.. First, Reverse lookup only handles US calls as noted in it’s app description. Second, if you have the number.. just call it back? I’m sorry if this doesn’t answer your question.. i think we have a bit of a language barrier

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I want to be able to pick numbers out of my contacts to put right to voicemail. Does this do that?

That doesn’t really fall under an intended use, but you could always use manual entry to lookup any number you want, even if it’s in your contacts. Then from the results screen just hit block. However, depending on which manufacturer skin your phone has, you might be able to block numbers just by editing the […]

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Reverse Lookup 1.9.12.2 is live – As promised, the latest update to Reverse Lookup has been submitted to the… http://t.co/xjxdNzZV

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Reverse Lookup update hitting Monday – Check out the Android Market on Monday morning for a new update for… http://t.co/scmuM5xN

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Where do you pull your phone number data from? I looked up my number (which I have had for over 20 years) and the information was marginally incorrect. I would like to correct it.

The call data is pulled from a variety of different sources, but it boils down to publicly available information that starts with your phone company.It’s possible that they have the wrong information, or the republishers haven’t updated their records in some time. If the issue is the republishers, there won’t be a way to force […]

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How can you tell if a number is a voip number?

I’m not sure there is a way. That’s not really within the scope of this application, though.

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how do i manually enter a number for lookup

Just press the menu button on the main screen and choose “Manual Entry”

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I have a LG Optimus S phone. Your Reverse Number app works great except on thing. It seems to have a mine of its own, when it wants to update looking a my call log. What controls the app, to lookup my call log. Is there anyway I can tell it to update it, so I can see a current listing? Jim

Hi Jim, Thanks for checking out the app. The app updates the numbers each time it relaunches, which is less frequently on newer phones with lots of RAM. So, there is an “invisible” feature that lets you force an update! Just exit the app all the way using your phone’s BACK key until you hit […]

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When I block a number… it shows up in my address book, beginning with the letters zz, even when I delete the numbers from my call log. Is there a way to get these number to not add to my address book?

The app simplifies Android’s built-in ability to block contacts from calling, so a contact has to be created for each blocked number. We tack zz_ onto them to ensure they stay pinned to the very bottom of your contact list. Another option, if your phone’s implementation allows, would be to create a contact group for […]

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