Missing calls in Reverse Lookup? Read this!

Short version: If you have a Google Pixel device, you may need to go into Reverse Lookup’s settings, and enable “List known callers” to see your recent calls in the app.

Long version: Over the past few weeks, we’ve had sporadic reports of users with missing calls on the main call log screen in Reverse Lookup. After some investigation, we realized that in all but one case, the users with this issue were using Google Pixel devices.

After obtaining our own Pixel device to test with, we realized that Google’s proprietary dialer app is now labeling most or all calls as they come and go(in some cases, it’s even labeling them with a blank label!). Traditionally, an Android device would only label calls from known contacts, even if some other caller ID service was being used. Because these calls are now labeled, the app sees them as known callers, and, by default, does not show them.

Luckily, the fix to this is extremely simple and already exists in all recent versions of Reverse Lookup. On the main screen of the app, open the menu to access the app settings, and enable “List known callers”.

After you enable this setting, you should see that all of your recent calls are visible once again. We are also pushing an update to the app that will fix the appearance of calls that have received a blank label. That update should be available to all free and paid users beginning this week, with a rollout lasting up to a week.

As always, thanks again for using the app, and please feel free to reach out if you have any questions.

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Reverse Lookup 3.4.5

A few hours after this post goes live, Reverse Lookup 3.4.5 will begin rolling out on the Play Store and Amazon Appstore. The update should make it to all users over the course of the next two weeks. The PLUS version of this update will follow within the next 5-7 days.

In addition to the usual minor bug fixes, this release adds support for spam call detection. This is a feature that we’ve been preparing behind the scenes for a while, and we hope our users find it to be useful. Whenever you search for a call within Reverse Lookup, our systems will now use historical data to determine whether or not the caller has exhibited spam-like activity, and if so, will make a note of that on the search results screen.

This has worked well in testing, and we’ll be closely monitoring the system to make sure it’s catching as many spammers as possible.

As usual, thanks again and please let us know if you have any issues or questions.

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How To Remap Your Samsung Bixby button

As a followup to the release of our simple Flashlight Toggle app for Bixby, this is a quick overview of how to remap the Bixby button on your device to launch an app of your choice(may we suggest Flashlight Toggle?)

Compatible Devices

As of this writing, this method is applicable to the following devices:

  • Samsung Galaxy S8 / Samsung Galaxy S8+ / Samsung Note 8
  • Samsung Galaxy S9 / Samsung Galaxy S9+ / Samsung Note 9
  • Samsung Galaxy S10 / Samsung Galaxy S10+ / Samsung Galaxy S10e

This will also likely work with the Samsung Galaxy Note 10 upon release.

Step By Step

  1. Go into your device’s settings
  2. Press the magnifying glass icon to search for “Bixby” and select “Bixby key” when it appears as an option.
  3. Tap on “Bixby Key”
  4. Choose “Double press to open Bixby”
  5. Toggle ON “Use single press”. The device will present a list of apps on your phone, choose the one you’d like to launch when pressing the Bixby key.

Video Instructions

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A Great Flashlight Toggle For Your Samsung Galaxy Bixby Button

flashlight button for bixby button

As many of you know, Samsung recently added the ability to map an app launch to the Bixby button present on their newer devices in their Android 9.0 Pie update.

For a lot of people, the obvious use for that button is to toggle the flashlight, but alas the flashlight on the Samsung Galaxy phones is not an app, and thus cannot be mapped to that button.

In consideration of this, we threw together this tiny application , simply titled Flashlight Toggle, to help solve the issue.

This app serves only one purpose – each time you launch it, it toggles your flashlight on or off with no interruption or visible interface. At most you may see a brief “slide” animation on your screen as the app does it’s thing.

The app is completely free, doesn’t request any special permissions, and works in tandem with the built-in flashlight on your device. We hope you find it useful in creating your own hardware flashlight button on your Samsung device.

Click the banner below to download from the Google Play Store today.

android app on google play

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Open letter to Reverse Lookup users

For over 8 years now, we’ve been working hard to make Reverse Lookup one of the highest rated apps in our field. As we always say, our success is entirely built on our users, and for that we cannot thank you enough.

Through these years, we’ve always been exceedingly careful to protect your personal information and we’ve never taken the questionable shortcuts that other similar apps have sometimes taken. We’ve always been upfront about our use of sensitive permissions, and in return our app has become very successful and loved by our users with a ★★★★ rating as of this writing.

Unfortunately, you may have recently heard that Google has decided to severely clamp down on the use of call log permissions – not in Android – but rather in the Play Store itself. We don’t believe this is a good decision by Google, or at least not in the form that we see it today. While certain types of applications, like ours, are specifically outlined as acceptable, we have not yet been able to receive an approval from Google due to some unclear requirements and an inability to reach a human for guidance.

While the original deadline for these changes was January 9th, we believe that we have at least obtained an extension to settle the matter until early March, but even this isn’t entirely clear.

We want our users to know that no matter what happens, we’ll do our best to make sure that Reverse Lookup will live on. In the past few days, we’ve begun preparing for a scenario where we may not be able to show you your own calls within the app, and we hope that any users this affects will take advantage of these options.

Here’s what we’re doing right now:

  1. We’re expanding our publishing outreach to the Amazon Appstore and elsewhere. We already have our paid version of Reverse Lookup live on Amazon, and the free version should be posted there in the coming days. These versions of the app are not affected by Google’s decision.
  2. We’re going to offer our free version for direct download from our website.
  3. If necessary, we will continue hosting the app on Google Play, without the call log permissions. The app will still function, but you won’t be able to choose a call from the main screen anymore. You’ll still be able to share phone numbers to the app from your call log, web browser, or other apps. We will soon be posting a detailed blog post outlining all of the ways to use Reverse Lookup as well as publishing a video on our Youtube channel.
  4. We’re exploring the possibility of offering a helper application/plugin from our website, that would work independently of the Play Store version of the app, in order to restore the missing functionality. This helper application would work with both the free and paid versions of Reverse Lookup
  5. We’ve established our first email list, so that users who want to make sure they receive all the latest information can stay informed – social media posts can be very easy to miss. The list is powered by MailChimp and will always have an easy unsubscribe if you later decide you don’t want to receive our messages. You can sign up on our web page, or on our Facebook page by clicking the “Updates By Email” link on the left hand side. If you do not want to sign up for email updates, be sure to pay close attention to our Facebook, Twitter, or web pages for updates and communication.

Ultimately, we’re optimistic that we’ll be able to work this out with Google and none of this will be necessary. We also hope that a solution is reached for all of the other developers and their users who will be affected by this. We completely understand the thinking behind tightening this access, but the fact of the matter is that there are many legitimate reasons to use the data… and it’s always behind a permission, so it always comes down to being the user’s own choice.. until this week, at least.

If left as is, this decision will lead to the elimination of many useful Android applications.

Thank you for reading, and as always, please feel free to reach out with any questions or comments.

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New Free Android Game: Christmas Word Search

We’re happy to announce the release of our latest free Android game, Christmas Word Search!

christmas word search android game

The game is just what you’d expect – a perfect “coffee” game to relax with, whether you want to kill a few minutes or a few hours. In addition to cozy Christmas visuals, you’ll also be treated to a nice selection of traditional Christmas music.

We’re launching this Christmas with just over 50 puzzles right off the bat – no in-app purchases, nothing to unlock. Just download and hop into any puzzle of your choice!

You can grab the game right now at the Google Play Store.

Please enjoy, and feel free to let us know if you have any issues, questions, or other feedback.

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Reverse Lookup 3.3.4 Released

Reverse Lookup and Reverse Lookup PLUS v3.3.4 is now going live in the Google Play Store

This release addresses an issue that caused incoming call notifications to fail for some pre-Oreo users. In addition to this, the app received various background optimizations and a slightly smaller overall file size. This version should be fully rolled out by early next week.

The PLUS version of the app receives these same optimizations as well as the newer runtime permissions model that the free version received a couple weeks ago. Like the free version, the PLUS version now requires a device running Android 4.0 or higher. This version is rolling out to 100% of users today.

We would also like to alert users to a known issue we recently became aware of: Android Oreo devices are currently not receiving notifications of incoming calls from the app. We are working to resolve the issue and will release a fix as soon as possible. We apologize for any inconvenience.

As always thank you again and please let us know if you have any questions.

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Reverse Lookup 3.3.2 – Important bugfix

Hey all – just a quick note.. after releasing version 3.3.1 over the weekend, we noticed a bug that was causing crashes at launch for a lot of users.

We’ve just pushed out version 3.3.2 on the Google Play Store which should solve this issue, so please be sure to grab the latest version if you’re having trouble.

Thank you and as always, please reach out if you have any comments or questions.

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