UPDATE: This issue has now been resolved. Update 18.104.22.168 is now available to all users in the Google Play Store. We anticipate an update on the Amazon App Store in the coming days.
Those of you who have a Google Pixel device may have begun experiencing crashes in Reverse Lookup during the past couple weeks. This was due to an unexpected change in the Pixel version of Android 11 which recently began rolling out.
We want our users to know that we have already identified the issue and submitted a fix to the play store. Unfortunately Google’s review team is experiencing delays due to the ongoing worldwide pandemic as well as the recent winter holidays, so we’re currently waiting on them to approve the update before we can begin rolling it out. In the meantime, you can avoid this crash by denying call log access to the app – though using this workaround may require you to use the app’s manual search instead of the call log view. After the update is approved and distributed, you can reenable access to the call log.
Please note that this fix has already been approved and rolled out for users of Reverse Lookup PLUS, so if you’re using that version of the app, please ensure you’ve updated to the latest available version.
As always, we thank you all for your support and apologize for any inconvenience. In addition, we would like to wish all of our users a safe and happy new year!