Based on Play Store bug tracking data, we’ve noticed that with the recent rollout of Android 11 on many newer Samsung phones(and a couple devices from other manufacturers), some users are now being affected by an old bug in Reverse Lookup.
This issue was detected and resolved about one year ago as Android 11 first began rolling out, and has only recently manifested in these Samsung, OnePlus, and Motorola devices. This appears to be affecting a few hundred users who have not updated Reverse Lookup for a very long time.
So, if you use a Samsung, OnePlus, or Motorola device that was recently updated to Android 11, and you’re now experiencing crashes in Reverse Lookup, please check the Play Store and update to the latest version.
Known Affected Samsung Devices as of 9/14/2021:
Samsung Galaxy S20 5G
Samsung Galaxy Note20 Ultra 5G
Samsung Galaxy A71 5G
Samsung Galaxy S20+ 5G
Samsung Galaxy S10
Samsung Galaxy Note10
Samsung Galaxy S10+
Samsung Galaxy Note10+
Samsung Galaxy S21 5G
Samsung Galaxy S20 Ultra 5G
Samsung Galaxy S10e
Samsung Galaxy Note20 5G
Samsung Galaxy S21+ 5G
Samsung Galaxy S21 Ultra 5G
Samsung Galaxy A32 5G
Samsung Galaxy A51 5G
Other Known Affected Devices as of 9/14/2021:
OnePlus 8 5g
Motorola Moto G Stylus
UPDATE: This issue has now been resolved. Update 188.8.131.52 is now available to all users in the Google Play Store. We anticipate an update on the Amazon App Store in the coming days.
Those of you who have a Google Pixel device may have begun experiencing crashes in Reverse Lookup during the past couple weeks. This was due to an unexpected change in the Pixel version of Android 11 which recently began rolling out.
We want our users to know that we have already identified the issue and submitted a fix to the play store. Unfortunately Google’s review team is experiencing delays due to the ongoing worldwide pandemic as well as the recent winter holidays, so we’re currently waiting on them to approve the update before we can begin rolling it out. In the meantime, you can avoid this crash by denying call log access to the app – though using this workaround may require you to use the app’s manual search instead of the call log view. After the update is approved and distributed, you can reenable access to the call log.
Please note that this fix has already been approved and rolled out for users of Reverse Lookup PLUS, so if you’re using that version of the app, please ensure you’ve updated to the latest available version.
As always, we thank you all for your support and apologize for any inconvenience. In addition, we would like to wish all of our users a safe and happy new year!
Reverse Lookup and Reverse Lookup PLUS v3.3.4 is now going live in the Google Play Store
This release addresses an issue that caused incoming call notifications to fail for some pre-Oreo users. In addition to this, the app received various background optimizations and a slightly smaller overall file size. This version should be fully rolled out by early next week.
The PLUS version of the app receives these same optimizations as well as the newer runtime permissions model that the free version received a couple weeks ago. Like the free version, the PLUS version now requires a device running Android 4.0 or higher. This version is rolling out to 100% of users today.
We would also like to alert users to a known issue we recently became aware of: Android Oreo devices are currently not receiving notifications of incoming calls from the app. We are working to resolve the issue and will release a fix as soon as possible. We apologize for any inconvenience.
As always thank you again and please let us know if you have any questions.
The next update to Reverse Lookup contains a lot of changes, and we wanted to be sure we test it a little more thoroughly than usual before releasing it to the Play Store.
..So we’re happy to announce that the first Beta will be available within the next few hours.
Want to try it out early? All you have to do is join our beta tester Google Group and then follow this link to opt-in: https://play.google.com/apps/testing/com.esmobile.reverselookupfree
Keep in mind that the point of this test is to see what works and what doesn’t, and while we’re already pretty happy with the stability of the app, there’s always the possibility to encounter bugs. So please bear with us and let us know if something in the app breaks so we can fix it before launch.
We’re expecting to move forward rapidly from this point, so expect another update or two in the beta channel before we launch. We’re primarily working on aesthetics and general UX from here on out, but of course we’ll be trying to eliminate any bugs we discover as well.
Oh, one last thing.. this is a completely open beta so please feel free to share those links with anyone who may be interested.