UPDATE: This issue has now been resolved. Update 22.214.171.124 is now available to all users in the Google Play Store. We anticipate an update on the Amazon App Store in the coming days.
Those of you who have a Google Pixel device may have begun experiencing crashes in Reverse Lookup during the past couple weeks. This was due to an unexpected change in the Pixel version of Android 11 which recently began rolling out.
We want our users to know that we have already identified the issue and submitted a fix to the play store. Unfortunately Google’s review team is experiencing delays due to the ongoing worldwide pandemic as well as the recent winter holidays, so we’re currently waiting on them to approve the update before we can begin rolling it out. In the meantime, you can avoid this crash by denying call log access to the app – though using this workaround may require you to use the app’s manual search instead of the call log view. After the update is approved and distributed, you can reenable access to the call log.
Please note that this fix has already been approved and rolled out for users of Reverse Lookup PLUS, so if you’re using that version of the app, please ensure you’ve updated to the latest available version.
As always, we thank you all for your support and apologize for any inconvenience. In addition, we would like to wish all of our users a safe and happy new year!
Short version: If you have a Google Pixel device, you may need to go into Reverse Lookup’s settings, and enable “List known callers” to see your recent calls in the app.
Long version: Over the past few weeks, we’ve had sporadic reports of users with missing calls on the main call log screen in Reverse Lookup. After some investigation, we realized that in all but one case, the users with this issue were using Google Pixel devices.
After obtaining our own Pixel device to test with, we realized that Google’s proprietary dialer app is now labeling most or all calls as they come and go(in some cases, it’s even labeling them with a blank label!). Traditionally, an Android device would only label calls from known contacts, even if some other caller ID service was being used. Because these calls are now labeled, the app sees them as known callers, and, by default, does not show them.
Luckily, the fix to this is extremely simple and already exists in all recent versions of Reverse Lookup. On the main screen of the app, open the menu to access the app settings, and enable “List known callers”.
After you enable this setting, you should see that all of your recent calls are visible once again. We are also pushing an update to the app that will fix the appearance of calls that have received a blank label. That update should be available to all free and paid users beginning this week, with a rollout lasting up to a week.
As always, thanks again for using the app, and please feel free to reach out if you have any questions.