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Where do you pull your phone number data from? I looked up my number (which I have had for over 20 years) and the information was marginally incorrect. I would like to correct it.

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The call data is pulled from a variety of different sources, but it boils down to publicly available information that starts with your phone company.It’s possible that they have the wrong information, or the republishers haven’t updated their records in some time.

If the issue is the republishers, there won’t be a way to force them to update.. so my best advice is to make sure your phone company has the information up to date and that should flow down to everyone else in some time.

Please read: Reverse Lookup users with Motorola/Verizon phones

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As you may have seen in the notes for Reverse Lookup in the past, we’ve received sporadic reports of the app not working properly on some Motorola phones. We always assumed this was due to their Motoblur enhancements, but were surprised that so few complaints came through, and we were never able to replicate the issue ourselves.

One of our astute users, we believe, has finally pinned down the root cause of this issue and provided us with details about how to fix it.

The problem, it turns out, isn’t related to Motoblur, but rather “CITY ID”, a caller id application that is preinstalled on many Verizon/Motorola phones(and possibly others?)

Obviously, we don’t know the inner workings of CITY ID’s code, but from how the application works, we assume it is intercepting incoming call data before Android has a chance to log it into the standard call log database, which is where Reverse Lookup gets it’s information. We assume CITY ID then inserts the call data into the call log, but doesn’t mimic the standard Android dataset closely enough for Reverse Lookup to recognize the incoming calls.

The result would be that users of Reverse Lookup will only see unknown outgoing calls on the apps main screen.

WORKAROUND: If you are experiencing this behavior, you’ll have to make a choice. If you want to continue using CITY ID, you will have to stop using Reverse Lookup(or live with incoming calls not being listed on the main screen.)

If you are not going to continue using CITY ID, you must choose No when it prompts you to subscribe to services after it’s trial period. Postponing your decision will leave CITY ID active in the background and Reverse Lookup will still not function properly.. you MUST choose no so that CIty ID stops intercepting incoming calls.

As always, if you are planning on purchasing the paid version of Reverse Lookup, we encourage you to try the free version first to make sure it works properly on your setup.

—Big thanks to Stephen,  who connected the dots and notified us of this conflict.—

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Guys and gals – we don’t pick the ads in our apps. We’re not trying to push political views on you, we just want to make good software.

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Here’s a sneak peak at a new feature that’s going to be included in the next release of Reverse Lookup! These notifications are optional, and when clicked, will immediately begin searching for information on the incoming call.